Change of Role of SBCO in the backdrop of implementation of CBS- regarding

Change of Role of SBCO in the backdrop of implementation of CBS- regarding

SB Order No.14/2015

F.No.116-15/2013-SB (Pt-SBCO)

Government of India

Ministry of Communications & IT

Department of Posts

Dak Bhawan, Sansad Marg,

New Delhi-110001.

Date: 19.10.2015

To

All Heads of Circles/Regions
Addl. Director General, APS, New Delhi.

Subject:- Change of Role of SBCO in the backdrop of implementation of CBS- regarding

Sir/ Madam,

The undersigned is directed to say that the issue mentioned in the subject was under consideration in this office. Based on the recommendations of the group of officials constituted for this purpose, suggestions of the circles and practices being followed in banks working on CBS, the competent authority has decided to circulate the following instructions:-

1. General

(i) As and when 803 are migrated to CBS, staff working in 8088 Branch should be redeployed either at POSB Counters or at CPC or in the SBCO Branch for assistance in physical voucher checking.

(ii) lncharge SBCO will identify one SBCO PA who will take voucher bundles with Consolidation from Sub Account and tally totals shown in consolidation with amount shown in 80 Daily Account and SO Summary.

(iii) No Office-wise balances need to be maintained by SBCO for CBS Post Offices.

(iv) Handling of Agent Commission Schedules and ACG-17 by SBCO will be discontinued. ACG-17 will be preserved alongwith Agent Commission Report/schedule in the Accounts Branch of HPO and sent to PAO alongwith other schedules.

(v) In case of RD deposits accepted through MPKBY Agents, only two copies of Agent LOT is to be taken from the agent alongwith pay-in-slip and ACG-17. One copy of Agent LOT will be kept in the office guard file and second COpy of Agent schedule (LOT) should be attached with the pay-in-slip and placed at the end of RD Voucher Bundle.ACG-17 is to be attached with the Agent Commission Report/schedule and sent to Accounts Branch of HO.

(vi) Account Opening Form (SB-3/AOF) where KYC documents are attached will not be transferred to SBCO alongwith Account Closure Voucher. APM/SPM should record on the closed vouchers that “ SB-3/AOF retained with KYC documents”. In case of any 88-3 or AOF for the accounts opened subsequently not requiring KYC documents again, therefore having no KYC documents attached (with 88-3 or AOF) in that case, 83-3 or AOF is to be attached with the closed voucher and sent to SBCO. SBSO branch of HOs will send all SB- 3 of SOs (migrated to CBS) to the respective 803. In case of Accounts closed at the Post Office other than the one where account was opened, Account Transfer Form collected by the Post Office at the time of closure should be attached with the closure voucher.

(vii) In case of any adjustment, if required in interest, Postmaster/Sub Postmaster will write error book and raise the issue to Head Postmaster who will raise the issue with lncharge SBCO. In case of any adjustment related to pre-migration period, Head Postmaster will raise the issue with Divisional Head with copy of error book who will after necessary inquiry (if required), approve adjustment and send letter to SBCO lncharge for effecting interest adjustments.

(viii) Postmaster/APM/SPM will be held personally responsible for all transactions happened in the Finacle Office Accounts in the post office. They should view the office accounts used by counter PAs and cross verify the transactions. They should be vigilant while verifying the transactions to see the Office Account Number used by the User.

2. Change in procedure of Sealing of Vouchers and LOT by CBS Post Offices

(i) Post Office staff will writewname of Scheme and TRAN ID in red ink on the right hand side of the voucher.

(ii) One deposit slip and one withdrawal slip will be prepared for auto-credit of MlS/SCSS/T D to Savings and Savings to RD.

(iii) One deposit slip will be prepared for the total of each type of Agent commission credited into savings accounts supported by consolidated list of commission paid.

(iv) One withdrawal slip will be prepared by SPM/APM for the POSB Cheque clearing amount based on the clearing amount intimated to Clearing House/HO) and print out of cheque’s images should be attached to it.

(v) At the closing of counter hours, all vouchers should be sorted scheme-wise and TRAN ID wise. Vouchers should be tallied with LOT shown in the system by Counter PA and Supervisor.

(vi) A consolidation of the scheme should be generated and printed by all CBS post offices. Where laser printers are not available, while executing command in HFINRPT, user has to select “XLS” instead of “PDF” (which is shown by default) in the field “Output File Name”.Then report can be printed on Dot Matrix printer.

(vii) All vouchers including closed vouchers are to be sealed alongwith print out of consolidation. One copy of consolidation (scheme-wise) is to be preserved in post office in guard file to be maintained scheme-wise and date-wise. APM/SPM will sign the consolidation and write the amount in words and figures alongwith No. of DepositNVithdrawal vouchers included in the bundle.

(viii) Postmaster/APM/SPM will be responsible for tallying the amount entered into SB Cash/CSI F&A Module by Post Office with the amount shown in Consolidation of each scheme/Agent Commissionfl'DS in Finacle. In case of any discrepancy or manual correction in consolidation/any report, proper error should be noted and sent to Postmaster, Divisional Head and SBCO (with the voucher bundle). i.e one copy to be attached with voucher, one copy with office copy of consolidation and one copy to be sent to Divisional Office.

(ix) Noting of DLT and BAT on the vouchers will be discontinued.

(x) No manual entry in Passbook is to be written (except default fee/Rebate/TDS) and Passbooks should be updated through Passbook printer only.

3. Detailed role of SBCO is attached with this SB Order. (Annexure-l)

4. It is requested to circulate this order to all CBS Post Offices for ready reference. It should be included in the training module of End Users so that as and when any office is migrated to CBS, they start following the above procedure from that day.

This issues with the approval of DDG(FS)

Your faithfully,

(Kawal Jit Singh)

Assistant Director (SB-ll)

Annexure-l

(to SB Order No.14/2015 Dated 19.10.2015)

Role of SBCO in CBS environment.

In the CBS Environment, following procedure will be followed by Post Offices and SBCO Officials for Transactions happened in CBS Post Offices:-

1. General

1.1 As and when SOs are migrated to CBS, staff working in SOSB Branch should be reduced and re-deployed either at POSB Counters or at CPC or in the SBCO Branch for assistance in physical voucher checking.

1.2 lncharge SBCO will identify one SBCO PA who will take vouchers bundles with consolidation from Sub Account and tally totals shown in consolidation with amount shown in SO Daily Account and SO Summary.

1.3 Handling of Agent Commission Schedules and ACG-17 by SBCO will be discontinued. ACG-17 will be preserved alongwith Agent Commission Report/schedule in the Accounts Branch of HPO and sent to PAO alongwith other schedules.

1.4 In case of RD deposits accepted through MPKBY Agents, only two copies of Agent LOT is to be taken from the agent alongwith pay-in-slip and ACG-17. One copy of Agent LOT will be kept in the office guard file and second copy Agent schedule (LOT) should be attached with the pay-in-slip and placed at the end of RD Voucher Bundle.ACG-17 is to be attached with the Agent Commission Report/schedule and sent to Accounts Branch of HO.

1.5 Account Opening Form (SB-3/AOF) where KYC documents are attached will not be transferred to SBCO alongwith Account Closure Voucher. APM/SPM should record on the closed vouchers that “ SB-3/AOF retained with KYC documents”. In case of any 88-3 or AOF with whom KYC documents are not attached (subsequently opened accounts), SB-3 or AOF is to be attached with the closed voucher and sent to SBCO. SBSO branch of HOs will send all SB-3 of SOs (migrated to CBS) to the respective SOs. In case of Accounts closed at the Post Office other than the one where account was opened, Account Transfer Form collected by the Post Office at the time of closure should be attached with the closure voucher.

1.6 In case of any adjustment if required in interest, Postmaster/Sub Postmaster will write error book and raise the issue to Head Postmaster who will raise the issue with lncharge SBCO. In case of any adjustment related to pre-migration period, Head Postmaster will raise the issue with Divisional Head with copy of error book who will after necessary inquiry (if required), approve adjustment and send letter to SBCO lncharge.

1.7 Postmaster/APM/SPM will be held personally responsible for all transactions happened in the Finacle Office Accounts in the post office. They should be vigilant while verifying the transactions to see the Office Account Number used by the User.

2. Change in procedure of Sealing of Vouchers and LOT by CBS Post Offices

2.1 Post Office staff will write name of Scheme and TRAN ID in red ink on the right hand side of the voucher.

2.2 One deposit slip and one withdrawal slip will be prepared for auto-credit of MlS/SCSS/TD to Savings and Savings to RD.

2.3 One deposit slip will be prepared for the total of each type of Agent commission credited into savings accounts supported by consolidated list of commission paid.

2.4 One withdrawal slip will be prepared by SPM/APM for the POSB Cheque clearing amount based on the clearing amount intimated to Clearing House/HO) and print out of cheque’s images should be attached to it.

2.5 At the closing of counter hours, all vouchers should be sorted scheme-wise and TRAN ID wise. Vouchers should be tallied with LOT shown in the system by Counter PA and Supervisor.

2.6A consolidation of the scheme should be generated and printed by all CBS post offices. Where laser printers are not available, while executing command in HFINRPT, user has to select “XLS” instead of “PDF” (which is shown by default) in the field “Output File Name”. Then report can be printed on Dot Matrix printer.

2.7 All vouchers including closed vouchers are to be sealed alongwith print out of consolidation. One copy of consolidation (scheme-wise) is to be preserved in post office in guard file to be maintained scheme-wise and date-wise. APM/SPM will sign the consolidation and write the amount in words and figures alongwith No. of DepositNVithdrawal vouchers included in the bundle. If any manual correction is made, it should be supported by copy of error book (one copy to be attached with voucher, one copy with office copy of consolidation and one copy

to be sent to Divisional Office.

3. Overview of Proposed work of SBCO

SL	PRESENT NATURE OF WORK	After implementation of CBS	Postal Manual of SB Control
1	Receipt of Returns	Will be discontinued. SBCO PA will receive Vouchers and Consolidations of SOs directly from Sub Account and APM (SB) HO Counter for Ho.	Rule -3
2	Checking List of Transactions [SB -60/76]	Will remain continued as at present. SBCO has to match account number on LOT (to be viewed from Finacle)	Rule-4
		and account number on voucher and if there is any difference, print out of LOT may be taken and objection should be raised.
3	Un-posted Items	Not applicable	Rule – 6
4	Register of Non-cash transactions SB-62 [a]/85 [a]	Not applicable	Rule – 7
5	Register of Office ise [S8- 63/RD85] Balances.	Not applicable	Rule – 8 & 10
6	Consolidated Journal of all the Schemes *	Has to be separately prepared for CBS Post Offices (if all SOs are not migrated) by SBCO for the purpose of tallying totals of SOs with SO Summary and HO with HO Summary.Total amount has to be added below Consolidated Journal of Sanchaya Post received from SOSB and tallied with HO Cash Book.	Rule – 9 *
7	General check of vouchers & checking of vouchers	Will remain continued as at present	Rule – 11 & 15
8	Checking of Non-cash Transactions	Not applicable	Rule – 12
9	Revival of Accounts pre01.01.2003	Not applicable	Rule - 12[3]
10	Objection Register	Will remain continued without any change.	Rule - 13
11	Reporting of Minus balance	Not applicable	Rule – 13 [2]
12	Verification of binder balances	Not applicable	Rule – 14
13	Checking of Annual Interest	Not applicable	Rule – 16
14	Preparation of Interest cum Silent Accounts *	Report taken from Finacle is to be compiled and Only summary will be required to be sent to DAP.	Rule - 16*
14.a	Annual Listing balances RD/MIS/TD/SCSS	Not applicable.	Rule - 38
15	Silent Account Revival Procedure	Not applicable	Rule - 17(3)
16	Un-used Cheque Foils	Continued as it is.	Rule – 18
17	Un-deliverable & spoilt Pass books	Continued as it is.	Rule - 19
18	Statistical Register contlnued.	Only non financial part will be	Rule - 20
19	Custody and preservation of records	Continued as it is (without LOT).	Rule - 25
20	Monthly progress Report.	Not applicable	Rule – 26
21	CheCking Of Agents Commission bill	Not applicable
22	Submission of returns to AO & DAP *	Only Statistical Register (non financial)and Interest Summary will be confinued.*	Rule - 40

This will be discontinued once CSI and FSI both are rolled out in all Post Offices.

4 Mode of handling of work

1	Receipt of Vouchers	Physical
2	Checking List of Transactions	In system& print out is to be taken only if there is any objection
3	Consolidated Journal*	In MS Excel.*
4	General check of vouchers & checking of vouchers	Manual & ln system
5	Objection Register	Manual
6	Reporting of Minus balance	Not applicable
7	Verification of office wise balances	Not applicable
8	Checking of Annual Interest	Not applicable
9	Preparation of Interest statement*	Only grand summary will be prepared manually/MS Excel (not in system)
10	Annual Listing balances. RD/MIS/TD/SCSS	Not applicable
11	Un-used Cheque Foils	Manual
12	Un-deliverable & spoilt Pass books	Manual
13	Statistical Register*	Manual/MS Excel*
14	Custody and preservation of records	Manual
15	Monthly progress Report	Not applicable
16	Checking of Agents Commission bill	Not applicable
17	Submission of returns to DAP	* Manual/MS Excel*

5. Proposed duties of SBCO PA/Supervisor

5.1 Examination of scheme-wise consolidation received from HO and So3.

5.2 Checking of entries in LOTs viewed from Finacle MIS server and checking the daily/ progressive totals in the Cash Book and general check of vouchers.

5.3 Writing of Objections and maintenance of Objection Registers.

5.4 Entries of Interest Adjustments in Finacle and maintenance of Interest Adjustment Register.

5.5 Unused Cheque Foils.

5.6 Undelivered/Spoiled Passbooks.

5.7 Maintenance of Statistical Registers (non financial)

5.8 Submission of Returns

5.9 Requisition of Vouchers for Inquiry.

5.10 Safe Custody of Keys.

5.11 Preservation of Record.

5.12 Any other work which may be entrusted by the Supervisor/Divisional Head/AO(ICO) and through any subsequent order issuedfrom time to time.

5.1 Examination of scheme-wise consolidation received from HO and SOs, Checking of entries in LOTs viewed from Finacle MIS server and checking the daily/ progressive totals in the Cash Book.

5.1.1 SBCO PA

0 The designatedPostaI Assistant SBCO will receive Scheme-wise sealed and stitched Voucher Bundles with Consolidation placed at the top from Sub Account PA and tally the amount shown in the consolidation with So Daily Account. Voucher Bundle of HO will be received from APM(SB) of HO Counter and amount shown in the consolidation should be tallied with the HO Summary. All Voucher Bundles of each scheme will be handed over to Incharge SBCO.

5.1.2 SBCO Incharge

0 SBCO Incharge will examine the voucher bundles and verify that the Scheme-wise Consolidation bears signatures and designation stamp of the Supervisor (APM)/Sub Postmaster and number of vouchers written on the consolidation are tallied with number of vouchers attached with the bundle. He will countersign each consolidation and mark to concerned SBCO PA as per workload and availability of staff. In case of any shortcoming, he will write objection and send copy of objection to the Postmaster.

5.2 Checking of entries in LOTs viewed from Finacle MIS server and checking the daily/ progressive totals in the Cash Book and general check of vouchers. Following checks should be exercised:-

5.2.1 SBCO lncharge

lncharge SBCO, before handing over consolidation and voucher bundle to SBCO PA, should prepare consolidation in MSEXCEL* for each scheme for CBS Offices. He can download consolidation from Finacle (in MSEXCEL)* by selecting SOL SET ID as input criteria and remove the data of SOs from where vouchers are not received on that day and add data of those SOs from where vouchers are received but these are not in the excel (due to transit). He will struck total and if all SOs and HO are in CBS, the total will be tallied with the Cash Book and progressive totals will be entered manually. If all offices are not in CBS, totals of CBS Offices should be manually entered at the end of Sanchay Post Consolidation at the end and totals are to be tallied with cash book as usual.(where there is no transit, consolidation can be generated from Finacle by entering set id as input criteria.)

'Once CSI and FSI are rolled out all over India, this activity will be discontinued. 

5.2.2 SBCO PA

On receipt of Voucher Bundle and Consolidation, SBCO will login to MIS server and view 

LOT of the concerned office from Finacle Application and execute following checks:-

(i) The entries in the vouchers are complete and there are no suspicious erasures and alterations.

(ii) The date stamp of the office has been affixed on the voucher.

(iii) The application for withdrawal bears the signature of the depositor.

(iv) The warrant of payment bears the signature of the Postmaster in token of having authorized the payment.

(v) There is acquaintance of the depositor or his messenger on the warrant of payment in token of having received the amount.

(vi) The identification of the depositor, wherever taken, is in proper form.

(vii) In the case of illiterate depositor, the thumb impression has been attested on both the sides of the voucher.

(viii) Whether the amount of deposit/withdrawaI/Interest/Default Fee/Rebate etc. as shown in the Pay-in-Slip and Withdrawal Form/Cheque/Account Closure Form by the post office and the depositor agrees with that in the List Of Transactions (viewed from Finacle MIS server). Date shown on the voucher and value date shown in LOT is same and if there is a difference in both, it is supported by proper error extract or approval of competent authority (except in case of clearing entries). If there is any difference, full transaction should be checked in Finacle through HTl and objection should be raised if required.While sending copy of the objection to Postmaster of HPO, print out of LOT/Screen Shot of HTl should be taken and attached.

(ix) That in case of withdrawal exceeding Rs. 5000/- the signature of the depositor on the withdrawal form has been attested by two postal officials except in Single Handed Offices (list of Single Handed offices to be taken from the Divisional Head by lncharge SBCO)

(x) In case of transactions by cheque, the rules relating to cheques have been observed. In case of CTS clearing, image of the cheque should be treated equivalent to the hard copy of the cheques.

(xi) The vouchers do not bear any erasure or over-writing.

5.3. Writing of Objections and maintenance of Objection Registers.

5.3.1 Any irregularity noticed will be entered in clear and concise words in theRegister and copy of objection should be sent to Postmaster of HPO supported by printed copy of LOT/Finacle screen.

5.3.2 If the irregularity relating to a transaction is such as would affect its validity e.g., if there is erasure or overwriting or the depositor's acquaintance is wanting, the amount involved should be placed under objection. Vouchers once received by the Control Organization should not be given back to the Head Office.

5.3.3 Every irregularity should be brought to the notice of the Postmaster for necessary action.

5.3.4 lncharge SBCO will write to Head of Postal division in case of those objections where inquiry is required and those which are not settled within 30 days.

5.4 Entries of Interest Adjustments in Finacle and maintenance of Interest Adjustment Register.

5.4.1 lncharge SBCO will maintain lnterest Adjustment Register manually and execute lnterest Adjustments in Finacle through HlARM menu after getting approval from the competent authority.

5.4.2 Details of interest adjustments will be communicated to PAO (DAP) with copy to AO(lCO) on monthly basis.

5.5 Unused Cheque Foils

5.5.1 If the depositor of the cheque account closes his account or ceases to avail of the cheque facilities, the Postmaster will take over from him the cheque book containing unused cheques. Counter Supervisor will cancel each cheque under his dated signatures and designation stamp.

5.5.2 At the close of the day the Postmaster will transfer the partly used cheque books to the Control Organization duly entered in the voucher list.

5.5.3 The lncharge SBCO will verify that all unused cheque foils have been cancelled by Counter Supervisor and keep them in his personal custody. In case of any missing cancellation, Supervisor will cancel the cheque under his own signatures.

5.5.4 The Control Organization will enter the particulars of unused cheques in a manuscript register in the following form after noting the date of receipt on the top. The serial number of the register will be in an annual series starting from No. 1 in April.

5.5.5 These cheque leaves should be destroyed during inspection of AO(lCO) in his presence.

5.6 Undelivered/Spoiled Passbooks/Will Follow items

5.6.1 As and when a fresh pass book is issued in lieu of a spoilt one, spoilt pass book will be transferred by the Head Office to the Control Organization duly entered in the Savings Bank voucher list.

5.6.2 The Control Organization will enter the particulars of the spoilt pass books in a manuscript register in the following form.

5.6.3 The Serial No. in the register will be in an annual series starting from No. 1 in April. The pass books will be kept in an almirah in the personal custody of the Supervisor.

5.6.4 If for any reason, a voucher does not accompany the list/of transactions, the remark "will follow" must have been noted by the head office against the relevant entry.

5.6.5 In case such a remark has not been noted by the head office, the official should bring this to the notice of the Postmaster immediately without damaging the seal on the bundle of vouchers.

5.6.6 An entry should also be made in the "Register of vouchers not received" in form prescribed (Annexure 3 of Rule 4 of Postal Manual of SB Control) and the Serial number of the entry in the register should be noted against the relevant account number in the list of transactions

5.7 Statistical Registers (Non Financial)

5.7.1 The Supervisor/PA incharge Control Organization will at the end of each month will generate Statistical report with HO SOL Set ID (non financial) from Finacle MIS server. If all Post Offices under HO are on CBS, copy of the report should be sent to PAO and AO(lCO) and if some offices are in CBS, totals of this report should be added while sending Statistical Report to PAO(DAP).

5.7.2 Note:- Non- financial means statistical information of number of accounts and number of transactions etc.

5.8 Submission of Returns'

Sl. No.	Particular of return	Office to which due	Due date
1	1 Copy of the statistical register (non financial if all Post Offices in CBS)	Postal Accounts Office	By the 10th of the following month
2	Report of Silent Accounts (to be taken from Finacle Application)	PAO	By the 1oth of the following month
3	3 Annual Interest Summary	PAO & AO(ICO)	In the month of April.

Once CSI Data Warehousing solution will be in place and DAPs/AO(ICO) are also online these reports need not to be sent by SBCO as these reports can be viewed on line by DAP/AO(ICO).

5.9 Requisition of Vouchers for Inquiry

5.9.1 May be given to the Divisional Supdt/Postmaster under receipt.

5.9.2 Requisition be signed personally by the Divisional Supdt/Postmaster.

5.9.3 If any voucher is required for investigation by the police, the police should send the application to the Head of the Postal Circle.

5.9.4 keeping an a nested copy of the voucher in its place, the voucher should be delivered to the Police authorities after getting the copy of the voucher attested by the officer concerned. 

5.9.5 The voucher/document should be sent by insured post when it cannot be conveniently transferred by hand under receipt.

5.9.6 Record of the vouchers given be maintained in a separate register and case pursued by the C.0. to obtain back the voucher/document.

5.9.7 When the voucher/document is received back, it is kept in its proper place by the in charge SBCO The requisition slip and the attested copy will be removed and kept in a separate file. The bundle will be again resealed.

5.9.8 The vouchers/documents required to be preserved in connection with fraud cases will be made over to the Divisional Supdt till the finalization of case and need not be preserved by the SBCO.

Note:- It is not open to Postmasters, Inspectors, etc. to see in person or to call back any record or document except on a written requisition. Whenever any voucher or document is required by these officers, the same may be obtained on a written requisition only.

5.10 Safe custody of Keys,

5.10.1 The duplicate keys of steel almirahs, etc. supplied to S.B.C.O. will be kept by the A.O.ICO(SB) in his personal custody.

5.10.2 The Supervisor SBCO will send all the duplicate keys by parcel post registered and insured for Rs. 100 to the A.O.ICO(SB) after entering their number in a list to be prepared in triplicate.

5.10.3 When the original key is lost by the SBCO the matter will be reported to the A.O.ICO(SB) who will authorize the issue of duplicate key. The A.O. will make necessary entries in the register and attest them.

5.10.4 The duplicate key will be sent by parcel post registered and insured for Rs.100.

5.11 Preservation of Record

(i) VOUCHERS with Consolidation                      - 5 YEARS

(ii) CONSOLIDATED JOURNAL                        - 1 YEAR

(iii) UNDELIVERABLE PASSBOOKS                - 1 YEAR

(iv) STATISTICAL REGISTER                            - 3 YEARS

(v) OBJECTION REGISTER                                 - 2 Years after settlement of all objections.

(vi) Interest Adjustment Register                            - 5 Years.

Source: http://www.indiapost.gov.in/dop/pdfbind.ashx?id=1652

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Mobile app for Public Grievances portal

Press Information Bureau

Government of India

Ministry of Personnel, Public Grievances & Pensions

21-October-2015 15:02 IST

Dr. Jitendra Singh launches Mobile app for Public Grievances portal

The Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr. Jitendra Singh launched the Mobile Application for the Centralized Public Grievances Redress & Monitoring System (CPGRAMS) portal of the Department of Administrative Reforms and Public Grievances (DARPG) here today.

In this direction a further step has been taken by providing M-access to citizens through mobile phones. A Quick Response (QR) code has been provided on the pg-portal which can be scanned on to the smart phone after which grievances can be sent from the smart phone directly on to CPGRAMS.

Speaking on the occasion, Dr. Jitendra Singh said this is another step towards translating the Prime Minister Shri Narendra Modi’s vision of “ART of Governance” as spelt out by him, with A for Accountability, R- Responsibility and T- Transparency, forming the bedrock of the Government. He said the goal is that the Administration should be citizen centric, transparent and responsive. Dr. Jitendra Singh said more than six lakh public grievances have been settled since the NDA Government assumed office. This data will form the resource material to improve the Governance, he added.

Dr. Jitendra Singh hoped the common public will make maximum use of the mobile app since the mobile phone has emerged as the easiest way of communication from anywhere across the country.

In his address, Secretary, DARPG and Secretary, Department of Pensions & Pensioners’ Welfare, Shri Devendra Chaudhary said the mobile app will not only allow lodging of grievances, but the people can also track the status of the redress of their grievance. The DARPG is also carrying out analysis of the grievances and a systematic response is being worked out on how best to address the grievances, he added.

Secretary, Department of Personnel & Training, Shri Sanjay Kothari was also present during the launch function.

The Mobile App for the CPGRAMS is another innovative initiative of the DARPG, the nodal agency to formulate policy guidelines for citizen-centric governance in the country, redress of citizens’ grievances, being one of the most important initiatives of the department. The DARPG has been making endeavours to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

CPGRAMS is a Government of India portal aimed at providing the citizens with a platform for redress of their grievances. Grievances received on this platform are redressed by the concerned Ministry/Department/State. CPGRAMS was launched by DARPG in technical consultation with NIC in 2007. More than 16 lakh grievances have been lodged since January 1, 2012. In last 12 months nine lakh grievances have been lodged and 6.47 lakh disposed off. 

To Download Mobile App Scan 

QR Code or Click Here or Click here

PIB News

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7th Pay Commission – Advantages to Government or Employees? -GConnect

The Central Government employees are scheduled to get salary hikes on the basis of the recommendations by January 1, 2016. According to sources, the house rent allowance too would see an increase by 20 per cent. But the most significant recommendation is that 5 to 6 per cent of the annual increment would be performance-based. There is also likely to be a provision of retiring under-performing employees by the age of 55 or 30 years of service, whichever is more.

The Finance ministry has already opened its stand saying, the Seventh Pay Commission will be mindful of the fiscal concerns of the government while giving its report on new pay scales and remunerations for central government employees and pensioners.

So the question which arises in everybody’s mind is, for whom the 7th Pay Commission is for? Is it for the Central Government employees or for the Government? For Whose benefit is it working?

For example there is a rumour floating around that the CGHS facility is going to take its last breath after 7th CPC. The Seventh Pay commission is planning to propose health insurance scheme to replace Central Government Health Scheme (CGHS) at highly subsidized rates.

The pay panel will ask the central government to urge the insurance industry to come up with feasible health insurance solution for the central government employees and pensioners. The IRDA, the insurance regulatory body of India, will be compelled to ask the health insurance companies to offer a basic insurance to every central government employee and pensioner, regardless of age or medical condition and will not be allowed to make a profit of this basic insurance.

Health insurance would be available for central government employees and pensioners till death, the insured employees and pensioners will have to pay 50% of the premium from their salaries and pensions and the remaining 50% premium may be paid by the central government.

The CGHS is financed mainly through the Centre’s tax revenues. Though beneficiaries do contribute a share of their wages towards premium, ranging from Rs 600 to Rs 6,000 a year depending on their pay scale, this accounts for just about 5 per cent of the total expenditure. The government shells out the remaining 95 per cent.

However, now the Government is looking for ways to end the CGHS in its current form and to move to an insurance based health scheme to cut costs.

Recently, the CG Employee’s Welfare Ministry released an announcement which has created confusion and fury among the CG employees.

In the announcement it has been said that the senior officials have to analyse the service record and decide whether employees who have completed thirty years of service or reached their 50th year should continue their service or be advised to leave service after three months notice.

Does it take a management to learn that an official or an employee is unfit to continue in service when he has reached his 50th year? Does it take thirty years of continuous service to assess the efficiency of an employee?

Then what is the need for a probation period? After serving the Government for 30 years or till his 50th year, if somebody is asked to quit just like that, giving some damn reason when he is old, appears rather inhumane.

Unlike in the private sector, the pay hike in government is a once-in-10-years-affair. The Government need not and should not compare the Government employees with the private sector. The private sector works on profit mode, but the government organisations work in the service mode.

The NJCA at the Meeting of the Confederation held at Hyderabad on 09th October 2015 while endorsing the decision of the National Joint Council of Action (Railway, Defence & Confederation) to organize massive protest dharna at Jantar Mantar, New Delhi on 19th November 2015 and also Nationwide Protest Demonstration in front of all works spot & offices, has decided to further intensify the protest action against the negative attitude of the Government for the Unwarranted intervention of the Finance Ministry in the independent functioning of the Pay Commission by issuing a statement asking the 7th CPC to factor into its report the fiscal concern of the government and thereby to pressurize the commission not to recommend wage rise on the basis of a sound and scientific formulation and Causing engineered delay by the Government in the submission of 7th CPC report by granting four months extension upto 31st December 2015, even when the Pay Commission was ready to submit its report within the stipulated time i.e. 28th August 2015.

Source : http://www.gconnect.in/orders-in-brief/7thcpc/7th-pay-commission-news/7th-pay-commission-advantage-government-or-employees.html